Post Graduate Diploma in Retail Banking & Customer Service - PGDRBCS (NIPPS)
Eligibility – Graduation/Any other Relevant Qualification
Total Fees: Rs. 7,500/-
Duration: 12 months
Mode: Online
Study Material: Sent by post at your address
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Course Overview
The Post Graduate Diploma in Retail Banking & Customer Service (PGDRBCS) is a one-year online program designed to provide comprehensive knowledge and practical insights into the banking and financial services sector. The course is structured to equip students with essential banking operations, customer service excellence, and financial management skills.
The program focuses on both theoretical and practical aspects of retail banking, ensuring that students develop a strong foundation in banking principles, regulatory frameworks, and customer relationship management.
Eligibility Criteria
Candidates must have completed graduation in any discipline from a recognized university.
Course Duration & Mode
Duration: 12 months
Mode: Online
Study Material: Sent by post to the registered address of the students
Course Fee
Total Fees: Rs. 7,500/-
Key Learning Outcomes
By the end of the program, students will be able to:
Understand the fundamentals of retail banking and its significance in the financial sector.
Gain knowledge of banking regulations, compliance, and risk management.
Develop expertise in customer relationship management (CRM) and service excellence.
Learn about banking products and services, including loans, deposits, and investment instruments.
Master the techniques of handling customer queries, complaints, and banking transactions.
Acquire insights into digital banking, fintech advancements, and emerging trends in banking technology.
Build strong communication and interpersonal skills to provide superior customer service.
Understand the role of a banking professional in financial inclusion and economic growth.
Course Curriculum
The PGDRBCS program consists of the following key modules:
Module 1: Introduction to Retail Banking
Overview of Retail Banking
Role and Functions of Retail Banks
Banking Products and Services
Evolution of Banking in India
Module 2: Banking Regulations and Compliance
Reserve Bank of India (RBI) Guidelines
Banking Laws and Acts
Know Your Customer (KYC) & Anti-Money Laundering (AML)
Risk Management in Banking
Module 3: Customer Relationship Management in Banking
Fundamentals of CRM
Importance of Customer Service in Banking
Techniques to Handle Customer Queries and Complaints
Retention Strategies and Customer Satisfaction Metrics
Module 4: Banking Operations and Services
Account Opening Procedures
Cheque Clearing and Payment Systems
Loans and Credit Facilities
Retail Lending and Investment Banking
Module 5: Digital Banking & Technological Advancements
Internet Banking and Mobile Banking
Fintech Innovations and Digital Payment Systems
Cybersecurity and Data Privacy in Banking
Future Trends in Banking Technology
Module 6: Communication and Soft Skills for Bankers
Effective Communication with Customers
Conflict Resolution and Negotiation Skills
Professionalism and Ethics in Banking
Teamwork and Leadership Skills
Career Opportunities & Job Prospects
The PGDRBCS program opens up numerous career opportunities in the banking and financial services industry. After successful completion, graduates can explore job roles such as:
Retail Banking Officer
Customer Service Executive in Banks
Banking Sales Executive
Loan Officer
Relationship Manager
Financial Service Representative
Operations Executive in Financial Institutions
Banking Associate in Private and Public Sector Banks
Advantages of Studying PGDRBCS at NIPPS
Affordable Course Fees: With a total fee of Rs. 7,500/-, the program is cost-effective and provides value for money.
Flexible Online Learning: Students can study at their own pace without geographical constraints.
Comprehensive Study Material: Sent by post to students for easy reference and offline learning.
Industry-Relevant Curriculum: Designed to meet the demands of the modern banking sector.
Who Should Enroll?
The PGDRBCS program is ideal for:
Fresh graduates aspiring to enter the banking and financial sector.
Professionals working in banking or financial services who want to upskill.
Candidates preparing for banking sector exams and competitive exams.
Entrepreneurs and business professionals who want a deeper understanding of banking operations.
How to Apply?
The admission process is straightforward:
Application Submission: Fill out the online application form on the NIPPS website.
Fee Payment: Pay the course fee of Rs. 7,500/- through available online payment modes.
Study Material Dispatch: Once enrolled, study material will be sent to the registered postal address.
Access to Online Learning Modules: Students will receive login credentials for online learning resources.
The Post Graduate Diploma in Retail Banking & Customer Service (PGDRBCS) offered by NIPPS is a highly structured program aimed at preparing students for a successful career in the banking and financial services industry. With a focus on practical learning, industry exposure, and customer service excellence, this course equips students with the necessary skills to thrive in the competitive banking sector.
By enrolling in this program, students can gain an edge in the job market and open doors to rewarding career opportunities in retail banking. Whether you are a fresh graduate looking to enter the banking sector or a professional seeking career advancement, PGDRBCS at NIPPS is the perfect course to boost your career prospects in the financial services industry.
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